I know how to maintain a positive attitude at work.

I know the issue with making assumptions about customers and how likely they are to buy.

I feel confident approaching customers.

I don't know what to do when a customer says "we're just looking".

I know exactly which questions to avoid asking when I'm talking to a customer.

I don't know specific questions that work really well in getting the customer to open up.

I know how to truly listen to the customers needs.

I don't know how to recall customers needs and wants later in the sale.

I can easily think of 3 examples of features and benefits for any one of our product range.

I'm not confident explaining the features of a product and how they will benefit the customer.

I'm confident asking for the order at the end of the sale.

When the customer says "I have to go away and think about it" I don't know how to convince them otherwise.

I know how to get referrals from customers.

I don't see the benefit of giving out business cards.